Thank you for shopping with ShiShang. This Shipping Policy applies to all orders placed on www.tdburoller.com.

1. Processing Time
Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Time (Transit Time)
Standard shipping typically takes 5-15 business days depending on your location and customs clearance. Please note that remote areas may experience longer delivery times (up to 20 business days).
Expedited shipping options (e.g., DHL, FedEx) are available at checkout – delivery in 3-7 business days.

3. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and shipping method. For bulk B2B orders (pallet or container shipping), please contact us for a custom shipping quote.

4. International Shipping
We ship worldwide from Nanyang, China. Customers are responsible for any import duties, taxes, or customs clearance fees imposed by their destination country. Please check with your local customs office for more information.

5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can also track your order by logging into your account on our website.

6. Delayed or Lost Packages
While we strive to meet the estimated delivery times, we are not liable for delays caused by carriers, customs, or weather conditions. If your package has not arrived within 20 business days (standard shipping) or 10 business days (expedited), please contact us and we will investigate with the carrier.

7. Incorrect Shipping Address
Please double-check your shipping address before placing an order. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional reshipping fees may apply.

For any shipping inquiries, please email shishang@sskyss.com or WhatsApp +86 135 9822 8656.